Exchange-Only Policy

All eligible purchases made through SimplyMerch.co are exchange only. We do not offer refunds or returns for a cash or original-payment refund.

If your item does not work out, you may request an exchange within 15 days of delivery, provided the item meets all eligibility requirements below.

By completing a purchase on SimplyMerch.co, you acknowledge and agree to this policy.

Exchange Eligibility

To be eligible for an exchange:

• The exchange request must be submitted within 15 days of delivery

• Merchandise must be unworn, unused, and unwashed

• Merchandise must be in its original condition

• All original tags must remain attached and intact

• Items must be free of stains, makeup, deodorant marks, odors, pet hair, damage, or other signs of wear

• The item must not have been altered or modified in any way

• The exchange must be approved by Simply Merch Co. before the item is shipped back

Items that do not meet these requirements will not be accepted and may be returned to the customer at the customer’s expense.

How to Request an Exchange

To request an exchange, contact support@simplymerch.co within 15 days of delivery and include:

• Your order number

• The item you would like to exchange

• The replacement size or item you are requesting

Once your exchange request is approved, return instructions will be provided.

Do not send merchandise back without prior authorization.

Exchange Availability

Exchanges are subject to product and size availability.

Because many Simply Merch Co. products are released in limited quantities, we cannot guarantee that your requested replacement item or size will be available.

If the requested replacement is unavailable, we will work with you to select another eligible item of equal value when available.

Cash refunds will not be issued.

Return Shipping

Customers are responsible for all shipping costs associated with sending an item back for exchange.

We strongly recommend using a trackable shipping service when returning merchandise. Simply Merch Co. is not responsible for exchange packages that are lost, stolen, damaged, or otherwise not received.

Any original shipping, delivery, or handling charges paid at checkout are non-refundable.

Additional shipping charges may apply when shipping the exchanged item back to the customer.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Items returned after the 15-day exchange period

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items without their original tags attached

• Items showing signs of wear, stains, odors, makeup, deodorant, or other damage

• Items returned without prior authorization

• Gift cards

• Items specifically marked Final Sale or Non-Exchangeable at the time of purchase

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact support@simplymerch.co within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or incorrect item

The merchandise must remain unworn and unused with all original tags attached while your claim is being reviewed.

Approved claims may qualify for a replacement or exchange at the discretion of Simply Merch Co.

Shipping & Delivered Packages

Shipping fees are non-refundable.

Simply Merch Co. is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Policy Enforcement

Simply Merch Co. reserves the right to deny an exchange if merchandise does not meet the requirements outlined in this policy or if a request appears to be fraudulent, abusive, or inconsistent with our exchange terms.

Submitting an exchange request does not guarantee approval.

Contact

For exchange requests or questions regarding this policy, contact:

support@simplymerch.co